No matter what your pest control issues might be, we are here to help and have over 30 years experience providing our pest control customers with all general pest control services, termite control services, bed bug removal services, and rodent control services. We are proud to offer the best trained technicians in the pest control industry to Austin home and business owners. All Bug Master employees receive continued education to ensure that our methods and equipment are the most efficient and effective available. Trust The Bug Master to be your general pest control provider in Austin, Texas. Our family business is here to help!
Pest control services include:
- Termite
- General
- Bed Bug
- Rodent
- Flea
- Mosquito
Alternative, green, environmentally-friendly pest control methods available. Free inspections available by The Bug Master in Austin, Belton, Fort Worth and more.
Served areas
- Austin, Belton, Waco, Fort Worth, Dallas
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Services
Termite Extermination
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We will send out a licensed and trained inspector to take a look at your property. We will provide you with a written graph indicating what we found. After your free inspection, you can ask a professional about how to get rid of termites. We know. After 30 years of service we have termite inspections and termite control down to a science, we offer 3 basic types of termite treatments for complete termite control you can feel good about.
Flea Control
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We have licensed inspectors standing by who have the experience and ability to look at your property and identify the conducive and harborage areas. They can find the source and develop a flea control service program that will achieve flea control for you and your property. The Bug Master offers flea pest control in Austin, Belton, Fort Worth, TX and more. Commercial Pest Services
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Our extensive commercial pest control services offer effective roach, spider and bed bug extermination, as well as mosquito and flea control, or even wildlife and rodent removal. The bottom line is, if it’s bugging you, we’ll exterminate or remove it! Guaranteed! Don’t waste your valuable time and money on ineffective foggers and pest control products that can risk your public image or community standing. Let the licensed professional inspectors at The Bug Master determine a pest control plan tailored to your individual business needs - keeping your reputation squeaky clean. Consult with one of our certified inspectors to schedule an inspection and free estimate today.
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The Bug Master
The Bug Master is a local Austin pest control Company with over 30 years experience controlling ants. Call today to get rid of your ants!
Reviews (51)
Alex K.
Jun 22, 2022
I used Bug Master's services for about 3 months. I decided I was going to manage insect spraying myself because I didn't see the value in what they were providing and still was regularly seeing insects get into my home. When I reached out to them to request to cancel they informed me I was locked into a 12 month contract and they didn't offer any outs which wasn't clear to me when I signed up.
Careful before you start working with them because they'll hold you hostage with a long term contract and seem to be inflexible with this. Personally in the future I'd prefer to find a company that has a bit more leniency with their contracts.
Careful before you start working with them because they'll hold you hostage with a long term contract and seem to be inflexible with this. Personally in the future I'd prefer to find a company that has a bit more leniency with their contracts.
Mahek Madhani
Jun 19, 2022
Jvon helped us out today! He was amazing, really made the company look fantastic, he had called us in advance to let us know he was coming, kept a professional and friendly demeanor and did a phenomenal job helping us out. He pointed out things we should know and really went out of the way to give us a comfortable and great experience! He is the BUG MASTER! Will be recommending him and this company to lots of people thanks to him!
Steve I.
Jun 16, 2022
I have had my Apartment Complex's serviced by Bug Master for several years. Some ups and downs, but have mostly received good service until now. I have had several missed appointments resulting in residents being notified for treatements they never received. I've noticed a turn over in Technicians and have been contacted by some of my previous Technicians who have asked for me to transfer my accounts to them. I am awaiting a call back from the Operations Manager and will be giving them another chance to get back on track.
Claire Stires
Jun 12, 2022
From the moment I called them, they were professional, answered all my questions and were very thorough in all follow up. The technician that came out, Nathaniel, was so friendly and helpful and answered all our questions, explained everything. This was a very smooth process. I would highly recommend this company. Service: Bug & insect extermination
Kelly Kaiser
May 16, 2022
This review is for Joey! Joey has been our service provider for our last three homes. He has been doing the pest service for us for well over 15 years. He has been in my home so many times I consider him a friend. He takes his job seriously; he is professional, kind and he knows what he is doing. He hasn't been to our current home for some time. I have had random providers lately and although they do a good job they are not as thorough as Joey. This guy deserves a promotion and a raise! If not only for his customer service but also his commitment to the Bug Master Company.
Esther Garza
May 12, 2022
It was time for my every other month service today and I also signed up for the Mosquito treatment as Bug Master was running a special. My technician was Daniel and HE WAS AWESOME and EXTREMELY thorough! He arrived on time, listened to my input and then proceeded to do the services. I really like that he did not rush the service and I was so impressed that he did the mosquito treatment on the ENTIRE YARD - my parents have a HUGE lot. Daniel did not cut corners, he even knocked down old wasp nests, spider webs. If all of Bug Master's technicians are like David (first 2 services) and Daniel you will not be disappointed. But I have to say Daniel was 10 stars!
Candice Teinert
Apr 27, 2022
I just moved in and noticed a bug issue. I called bug master. They were polite and I felt like they were very knowledgeable of the situation. The technician arrived on time and listened carefully to my concerns. He was very thorough in his investigation. I believe he went above and beyond with insuring my satisfaction. I look forward to continuing my business and would highly recommend this company.
Jr Mandel
Apr 18, 2022
Bryan was very Friendly, professional and took time to explain what he was going to do. Rod did the initial evaluation was great too. I only gave 4 stars as the treatment was done Yesterday. Time will Tell! I will update after a few days. Update! Bryan was back today. Once again was friendly and answered all our questions. The service was a great success. Thanks Bryan and The Bug Master! Great work! Changing review to 5 Stars!
Ginger C.
Mar 23, 2022
I gave this company a 1 star based on the fact that they charged me twice, not only did they do this, but they did it WITHOUT me authorizing any automatic payments. Which means they stored my card information without my knowledge. I cancelled their services immediately after only 3 months. Other than that, they showed up when they were suppose to and their technician did everything he should.
John Gonzales
Mar 09, 2022
Debra Ray
Feb 19, 2022
Arden Woods Manager
Jan 30, 2022
We have used The Bug Master for the last year at the property in Spring Texas. Our tech Lance is amazing! He goes above and beyond to make sure the office and residents are pleased with his service. Our residents brag about him all the time and his great customer service! I definitely recommend The Bug Master!
Leigh Stavinoha
Dec 13, 2021
These guys have EXCELLENT customer service! At first I had an issue with the 2nd technician that came to my house. He had a bad attitude and didn't address my concerns at all. So I figured I'd blow them off and find another company. The owner, Kyle, reached out to me and we talked about my concerns and he assured me that the one technician didn't represent their values (he apparently was let go) then asked what he could do for me to keep me as a customer.
A couple days later Nathaniel came to my house and we discussed what I expected and WOW! He's our new technician! I'm really glad they reached out to me so I could get this resolved!
A couple days later Nathaniel came to my house and we discussed what I expected and WOW! He's our new technician! I'm really glad they reached out to me so I could get this resolved!
M. C.
Dec 08, 2021
This company goes above and beyond for their services. I misunderstood the contract and even though I was the one at fault, they provided me additional assistance to ensure we were well taken care of. We had 3 different services and each of the service men were highly professional, kind, and informative. We appreciate the service and will recommend this company to anyone that will need it.
Priscilla Armstrong
Dec 01, 2021
This was a very unfortunate experience. Not only did the worker cause some minor damage but the owner completely took no responsibility and it was horrible. Would not recommend and will report to BBB. Said they had pic of something but I never saw and I had to followup with them and again would not recommend. Another pest control company called them to hp get info they said they had and even suggested I try someone else as they were concerned after speaking to owner
Hannah Johnson
Nov 28, 2021
Kenneth Dawson
Nov 27, 2021
Mathew Henson
Nov 19, 2021
Ana DeAlvare
Nov 09, 2021
Anna King
Nov 06, 2021
Ronald Sutton
Oct 27, 2021
Tony Taylor
Oct 25, 2021
Robert Phillips
Oct 22, 2021
Gilbert Franco
Oct 08, 2021
Melissa Burton
Oct 07, 2021
Angela S.
Sep 28, 2021
Erika Pawkett
Jul 18, 2021
Amber T.
Jul 06, 2021
Bummed on this place. The service men were super nice - - but we were given misinformation about what to do before and after the treatment - - for fleas! The document they sent via email was the most easily missed super important piece of the information I can imagine. Disappointing response from manager. Ugh. Moving forward with another provider in town.
Maritza M.
May 27, 2021
Rodrigo M.
Jan 27, 2021
Brandi A.
Sep 15, 2020
My technician Paul is always awesome and has always tried to do whats best for the control of ants at my house. i have been having ANT treatments that are very pricey for 9 months now with NO relief. The last few months the office says a "field manager" will come out and help Paul assess the situation. Has not happened yet. At what point do I give up on them?
If not now, it will be real soon. I can get the same results taking care of it on my own. Money down the drain. ALOT OF MONEY, I'm not talking $40 a month way more, and the initial treatment was crazy!
If not now, it will be real soon. I can get the same results taking care of it on my own. Money down the drain. ALOT OF MONEY, I'm not talking $40 a month way more, and the initial treatment was crazy!
Margaret I.
Aug 25, 2020
Vanessa M.
Jun 06, 2020
Kathryn H.
Aug 25, 2019
E. C.
Apr 04, 2019
First of all, I trust them. I'm comfortable with Jesse walking around my home, I believe what he tells me and I trust in their product. They are fairly priced and professional. This summer will be a good test to see if a year of mosquito and roach treatments have made a difference! Looking forward to their help with new products for my back yard.
Christina T.
Jan 10, 2019
Matt P.
Sep 28, 2018
Elaine H.
Aug 18, 2018
Parminder J.
Jul 07, 2018
Monique H.
Dec 07, 2017
I have been using The Bug Master's services for about a year now and am very pleased with them. Their technicians are friendly and knowledgeable as are their customer service reps. They come out quarterly and in the event that it rains within a few days after a treatment, they will come out again. Plus, they are local and I love to support Austin businesses.
Lylac H.
Apr 06, 2017
The online scheduling is not what it appears. Even after you confirm what date/time you'd like, and wait two days for the technician to phone, he/she has no knowledge of the time you've already set up online which turns out to be a complete waste of time. You would likely be better served by going to a more reliable/national provider like Orkin or Terminix. That's what we ended up doing. (See follow Up) Follow Up: Jesse the owner seemed very interested in resolving this. Which, is of course, the most any business owner can do - and for that we commend the folks at Bug Master. I provided my feedback to help them gather and retain future customers.
Kristen L.
May 23, 2016
It's been a rough road trying to get this company to take care of our problem. Unfortunately this is the company my condos decided to use to try to remove roof rats from our attic. Since the beginning, they have missed apts now three times. They make the apt and then just don't show up! Call 2 hours later to move my apt from 8 am Monday to 8 am Friday.
Clearly they don't care about showing up when they say they will, nor do they care if they take care of the problem in a reasonable amount of time. Go to J&J pest control. I can highly recommend you NOT using Bugmasters BUT instead J&J is ALWAYS on time and ALWAYS does great work.
Clearly they don't care about showing up when they say they will, nor do they care if they take care of the problem in a reasonable amount of time. Go to J&J pest control. I can highly recommend you NOT using Bugmasters BUT instead J&J is ALWAYS on time and ALWAYS does great work.
Janlee A.
Jun 14, 2013
I've been using The Bug Master for at least 5 years in two different homes-using both the green service and traditional services. I am always impressed with their technician, John, who is professional, knowledgeable, courteous and on-time. The best part is NO BUGS! I live in a very old pier and beam house in Central Austin and am always surprised that I RARELY see any bugs.
I know the service I pay for includes both inside pest control and around the house outside (which is extensive and works well-we've crawled under the house many times and found nothing scary under there!). Bugmaster does a quarterly service where they send me emails to let me know I'm on their schedule and confirm appointments. They warrant their work and will come out more often if I see a spider in the house. Previously, I tried at least three other pest control companies--all left me an unsatisfied customer.
I know the service I pay for includes both inside pest control and around the house outside (which is extensive and works well-we've crawled under the house many times and found nothing scary under there!). Bugmaster does a quarterly service where they send me emails to let me know I'm on their schedule and confirm appointments. They warrant their work and will come out more often if I see a spider in the house. Previously, I tried at least three other pest control companies--all left me an unsatisfied customer.
Chandy Broussard
Joseph N.
Excellent service, Greg was experienced, professional, very friendly, and patient since I had a little trouble with the previous tenant. Bug Master had provide me an excellent service. A week the initial treatment, they call me to make sure the bugs were exterminated by trying to come out do a follow up inspection and treat if it is necessary at no charge.
Chris Amundson
Emily Hurn
Doreen Rogers
The customer service representative I first talked to was cordial and fully answered questions I had about setting up the first meeting with the technicians. When the company representatives arrived, on time I'd like to add, they were very courteous, respectful and described the residential plans available and options for service. They were patient to answer any questions I had and were helpful in creating a plan of service.
The technician visit was scheduled later at my convenience and also arrived on time. He explained what he would be doing and completed his work taking time to attend to some extra trouble spots which I really appreciated.
The technician visit was scheduled later at my convenience and also arrived on time. He explained what he would be doing and completed his work taking time to attend to some extra trouble spots which I really appreciated.
Barbara White
I all of a sudden have had rat problems. Johnny at the Bug Master came out the next day after I called, checked out the yard situation and gave me a reasonable estimate. After I agreed to the one-year service he came out and set traps. He was very helpful and professional and am confident the problem will be solved. I am also free to call any time if there is an additional problem.
Lynne Wooldridge
Gene Crumpler
Overall good experience dealing with both termites and a couple of ant issues. The customer service from both the sales rep and technician was fantastic, but there seemed to be a bit of a communication issue between the two halves. The technician didn't know all the services I was expecting to be performed, though he was very helpful and forthcoming to resolve the confusion.
The sales person seemed to get differing information on the way the termite treatment would be applied, but in the end was also extremely customer centric in calling to inform me up front of the possible changes in treatment. I felt comfortable once all was said and done that everything I expected to be done was getting done, it just took a little extra confirmation. The ultimate question will be whether the "baiting" system works in concert with the inground treatment to rid my house of the termites.
The sales person seemed to get differing information on the way the termite treatment would be applied, but in the end was also extremely customer centric in calling to inform me up front of the possible changes in treatment. I felt comfortable once all was said and done that everything I expected to be done was getting done, it just took a little extra confirmation. The ultimate question will be whether the "baiting" system works in concert with the inground treatment to rid my house of the termites.