Pronto Pest Management

Needed roaches cleared out of a new property we purchased. Pronto arrived and took care of the entire property, not a trace of an insect since we moved in.

Great experience -they are dependable, competent and fair. They don't required a yearly contract like some companies do. Shout out to Tiffany who really knows her stuff. I'd recommend them highly Service: Rodent extermination

Best service from Pronto Pest Management. Had ants move in when the cold hit. Traps weren't working. These guys got it done.

Terrible service. They show up with no notice so I'm not ready when they arrive. When I am prepared they say they see no activity and don't treat the house. Now they're claiming they DID treat despite us never leaving the house. Absolutely avoid these people. They're lazy, incompetent, and steal your money. Edit: Since this review they have refunded my money, so they at least have a small amount of integrity.

Such an extremely reputable company. Mark was incredibly knowledgeable and friendly. He took the time to throughly go through the inspection process and detail to us the nature of bed bugs. Thankfully, the super professional and delightful sniffing hound Star didn't detect any and instead our problem is fleas. I felt completely comfortable and relaxed.

Thankfully I did not have bedbugs! I appreciate their honesty and the fact that they had me text a picture of the bug to them and they responded in less than 5 minutes. Thank you!

Called them about cockroaches that "didn't look like normal cockroaches". They took the time to narrow down what kind I had so that they could give the correct and best treatment. The technician was prompt and professional on the day of my appointment. They were also very helpful, answering all my additional questions on site. Would definitely recommend using Pronto Pest Management!

I highly recommend this service provider. They treated for me a rental property with a very difficult to remove case of bedbugs. It took a lot of work to rid the house from the pest. Jamie and Tricia were excellent and very responsive. The quality of their work is very good, and the price worth it. Service: Bed bug extermination

Very upset about my experience. The website claims that there would be an inspection but there was nothing of the sort, a man arrived and began spraying around my entire apartment immediately without even asking me about the situation. I wasn't even sure I had bed bugs. I've gotten headaches the past few nights from the excessive chemicals (which were sprayed right next to food and dishes, that I had to then clean). Maybe this happened because I live in an apartment and the request was sent in by the office, but they should offer the same quality of service that they do for homeowners.

When I (we) discovered unwanted and unexpected little "visitors" I searched the internet and found Pronto Pest and initially spoke with Jaime, who was so kind, compassionate and reassuring about the situation. He guided me through the process, set up an inspection, and ultimately weekly treatments. The technician, Josh, was wonderful, arriving on time and working diligently, with a kindly disposition and reassuring demeanor during all the treatments. Tricia and Nicole and the others with whom I spoke regularly, were also kind, compassionate, helpful, and also very reassuring.

Telephone calls were always answered quickly, pleasantly, and questions answered clearly. Only time will tell if the problem has been permanently eradicated though we're confident that this wonderful family owned and operated business has done it's best for a successful outcome. Based upon this experience, I (we) would certainly recommend Pronto Pest Management.

I am writing this to let people know what a great experience I had with the owner of Pronto Pest Management. I live in California and was having difficulty with getting information from my pest control company when I saw online Pronto pest Management was named number one in Michigan so I called hoping one of their representatives would take pity on me and answer a few questions.

The receptionist was kind and said I have the owner right here would you like to speak with him and I said thank you very much yes. This man was extremely knowledgeable patient and kind. Not only did he answer the questions I was hoping to have answered he gave me quite a bit of very helpful additional information that empowered me and allowed me to feel a sense of control in a very uncomfortable situation.

And at the end of our conversation he said if I had any other questions to please call him. I highly recommend that anybody living in the Michigan area give them a call. They are knowledgeable, helpful and operate at a high level of service that isn't always available in this day and age, thank you Steve!

This is a terrible pest control company. They do an awful job and is very unprofessional. This company is contracted with Sterling Park Apartments. They are ALL corrupted! This company and Sterling Park Apartments are trash.

Caring Professional company, BIG thanks for Pronto Pest + WOW service with smile - Owner Stephen Jaimie Jennie Scott - TEam of pros, and Stephens team are professional, polite & courteous. They takes time in explaining how & what is needed in order to get our issues fixed properly, on time & within budget. I appreciate ProntoPest deep knowledge, courtesy & professionalism in which they assisted us, i will refer friends family to Pronto Pest management

The owner Stephen and employees have been super helpful, returning calls quickly, flexible on times for dog inspections and pick up of my treated items, ever since I brought a bug for this company to verify what it was, from a new place I moved into, the owner has been very thorough and informative on the steps to take and helpful. Also during an extremely stressful situation their customer service/employees are very polite and nice which helps when you are freaking out.

Thank you Steve Alcala for coming to my rescue! I discovered bed bugs in my home late Friday night. I frantically left messages at 6 different companies. Only 2 companies called me back on Saturday. The first company said they couldn't come until Thursday. That meant 5 more days w/ the disgusting bugs in my home. Then Steve called and said he'd take care of me and be at my house at 8am Sunday morning.

On time and set up efficiently- my home was heat treated. 4 days later, the canine team inspected my home. All clear. Steve continues to follow up with me to see how I am doing. My skin is still crawling from this horrific experience. The canine team is coming back next week to do a another inspection- for my piece of mind. I highly recommend!

Started off great, they came out weekly for about a month and then the holidays came. they came out once between Christmas and New Years after I called them 3 or 4 times to get them back out as I wanted them to finish the job. It is now almost Superbowl Sunday and I have not seen them since, no phone call, nothing despite the 3 phone calls I had made and and messages i had left and them promising they'd be out here over a week ago.

After nearly 3 months of dealing with them with no result, I have given up. I guess it's a good thing they never charged he account. The company seems generally negligent. I personally would not recommend them.