BAMA Exterminating

A couple of weeks ago, I had a negative experience with the Manager from Bama Exterminating. Since, we have remedied the problem and we are now satisfied customers. Thanks for CARING Customer Service and I look forward to a long relationship with the company.

Our pest control technician is Antonio Dixon and he's great! He does our treatment every time so he gets to know our home, our big hot spots, and our family! I always look forward to him coming. When I call the office, they are friendly and can even schedule us last minute if we are having a bug uptick. Services: Bug & insect extermination, Cockroach extermination

We used Cameron Mckinstry for our exterminating needs and he was great! I highly recommend contacting him for your exterminating needs!

My termite inspector Cameron McKinstry did a excellent job inspecting my house today!

My inspector Cameron Mckinstry really impressed me while doing my termite inspection. Very thorough and friendly!

Tyler Gregory was a very knowledgeable technician that was able to answer all my question in a professional manner. His knowledge and professionalism that not many seem to possess anymore sold me to a lifetime commitment of loyalty and trust with Bama. I will definitely be recommending y'all and your technician Mr. Tyler. Thank you for your great service.

I have used Bama exterminating for many years. They have always provided very good service. Their technician, Tyler Gregory, is very easy to work with. He is responsive to all questions and does what he promises to do and is respectful of you and your property. Service: Termite inspection

Our dog loves to play with the other dogs in our neighborhood, but ever since our dog last played with another dog he's been constantly scratching himself. My youngest daughter told me that she was getting bug bites on her ankles and I instantly knew we had fleas in the house. I immediately got in contact with Jacob and Wolf and they wasted no time fumigating our house and getting rid of those bugs once and for all.

Absolutely amazing, I had some serious termite issues that I tried taking care of myself but they kept coming back. Jacob did an excellent job ensuring my place wouldn't have anymore termite issues, he was swift and proficient in what he did. I definitely recommend Bama Exterminating to anyone out there.

We have used Bama Exterminating for over 27 years, at every home we have owned, for both our Termite bond and also have them doing routine pest control visits. We are always extremely satisfied with their service. We recently had our annual termite inspection, the technician, Troy, arrived on time (he actually called to see if it was ok that he came a few minutes early, which I appreciated!) He was very thorough with our inspection, and he welcomed (and answered) any questions I had. Will continue to recommend Bama!

Today I finally had a chance to call a few exterminators about getting a wood infestation report and what the steps actually are in having this done. What a slog it was until I called Bama. Carrington made every minute of the phone call enjoyable. Her knowledge of the process made it all painless that along with being able to talk with someone that really knows and likes their job is very refreshing these days.

The young man Troy, that did the outside inspection was on time. I went outside to ask questions, he kept his social distance. He explained why he needed to do inside inspections. He was professional and very polite. I am satisfied with my service and highly recommend Bama.

We have been using Bama For years. We love how professional they are and easy to work with. Cameron called to make sure we were happy with our service and offered to come by whenever we needed him to. Awesome company!

I cannot say enough good things about this company and their compassion for their clients. Jake and Montana did an excellent job taking care of my problem. The guys that actually treated my home did a great job as well. They were kind enough to offer to place items back that had to be moved. That's not their job but it was nice for them to offer.

I would recommend them over any other company in town. On another level, they reached out to me and my family to show their support for something that we have been going through with my sons health. As the card reads "Sometimes things seem to be easier when you know that people care", indeed it does. I thank you Jake and Montana and all that sent prayers and positive thoughts. It has brightened my day knowing we're not alone. Thank you from my family to yours. Your kindness touched me deeply. Marsha Hayes

The absolute worst company you can hire. Will charge you for service they never rendered. I'll advise anyone to look elsewhere. Office staff very rude and unprofessional.

I had Bama Exterminating for a few years until I ran into some problems with them being sloppy. I primarily live out of the state of Alabama, but used Bama for my second home in AL. I specifically asked them from the beginning to put my primary home address (located out-of-state) as the billing contact. For years, they would conduct the service and simply send the bill to my primary address out of state.

I always immediately paid for their services via credit card, usually over the phone, which they preferred. They would mail me the credit card receipt. Well, for my annual ant and terminate inspections this year, I just happened to call them to set up things, and they said, "we closed your account because of failure to make a payment." I asked what the billing address on file was.didn't get a straight answer although I would imagine that answer is immediately available.

Two days later, I call back to follow up, and the phone representative admitted to the possibility that Bama may have sent it to the AL home where the service was being performed. Also not true, because my mom lives there and sends me all bills that come to the house. The phone rep even had the nerve to say "we were sending the account to collections." I never even knew there was a bill due!

And they obviously make no attempts on their end to keep in touch with the customer. That was issue No. 1. Nonetheless, I immediately paid the outstanding balance and that issue was resolved, despite Bama's sloppiness and failure to communicate. I am happy to pay whatever I owe (although I have no idea what the outstanding balance was for, since Bama had not been to my home for any inspections in over a year).

Issue No 2., they have an absolutely unconscionable provision in their agreement that says something to the effect of, "Customer must give 30 days written notice before getting out the the Agreement." The very next sentence in the Agreement says, "Bama may cancel the contact without notice at any time for any reason." What?! Besides the fact that such a provision would never hold up in court if there ever were a dispute, it is a completely onerous clause. They're not selling gold, they are spraying chemicals on the ground, for goodness sake.

No need for such an unfair clause. I asked the representative for a reason for such an unfair clause. She responded something to the effect of, "we need that in there for customers who don't pay." What? Well, in my opinion, such language is waaaay over broad for such a limited scenario as nonpayment. Anyway, I refused to agree to it, Bama Exterminating refused to change or delete it, and we parted ways.

I signed up the same day with their competitor, who actually ended up being cheaper.and more organized company as well. I have been happy so far. There is a fine line between a mom and pop operation and a sloppy operation. On this basis, I would not recommend Bama. Overpriced compared to their competitors and sloppy, outdated non-communicative billing practices.