Arrow Exterminating

Had an appointment for an additional treatment for ants. My wife waited at her mother's house from 12-5 pm. No one showed up. No one called to say that they were running late or unable to keep the appointment. We're very disappointed!

The service man was knowledgeable and courteous. Explained what he was using and doing. Very happy. Finally ant free. Thank you!

An all around great company to work with. Not a bug in sight after treatment. Two thumbs way up and highly recommend. Service: Bug & insect extermination

Garret was here today to do a free termite inspection and was very pleasant and honest. I was sure that I had termites and was very relieved that they were citronella ants. He showed me photos to see the difference and could have easily sold me a termite treatment package and I would have been none the wiser. He did inform me of Arrow services at my request and did not try to pressure me to purchase any of Arrow's services.

I just bought a house that has been vacant for quite a while and it seems nature had started to move back in. So I call Arrow because they seemed to have the best package available. The reviews were great and the price is affordable. I choose this program that they offer and I am waiting all day today for the tech to show up. Mind you I've have been up since 6:30a preparing the house for the tech (because I'm 8.5 months pregnant and it takes me time to clean out every cabinet).

After waiting all day and hearing nothing I call to see what the issue was. The lady was so rude on the phone. As I tried explaining to her that no one called, knocked or rang my doorbell and that I've been waiting all day. I didn't even receive a note. She rudely told me that he was here and at this point all she can do is reschedule. No apologies nothing. It's just very upsetting and very unprofessional. That isn't a way to treat a new and potentially returning customer.

I originally contracted with Arrow because i had an issue with mouse or two in my basement occasionally. They, of course, talk you into a contract, which is not in anyone's best interest. They charge quarterly and they only come quarterly. How would you like it if they set a mouse trap and did not come back to check it for 3 months? Not too much right? Gross.

I mentioned it to a rep who came and he said, "nothing we can do". Call the office. I have called several times to have in-between appointments, which is nothing short of a complete runaround. Where you get a note "we were here" when it was not even the scheduled time. Plus to get an appointment after 4:30-5 is not easy and sometimes non existent.

Forget a Saturday. You must have an emergency. They are in business because of the contract they charge for and do not fulfill. I finally cancelled after requesting an appointment and being told, "we were at your home a month ago" Seriously? so does that mean you cannot come if something happens? no. They will come, but you have to track them down, , leave a message, wait for a call and hope to get an appointment that is convenient. I am done with this company.

I have an ant problem in the house. I called on Monday and left a message. When the lady called back first she tried to sell me a service contract for 700 dollars plus 135 per quarter to maintain. Then she told me the person would be here between 10am and 2pm the next day at a cost of 495.00. The man shows up at three fifteen when I am getting ready to leave the house. No phone call saying he is running late, no nothing. I would not let him in. If I could give them zero stars I would.

Excellent, professional, friendly service. David and his team showed up promptly, walked us through the process as they treated the house. They answered all questions we had and took away any worries we had prior. Highly recommended.

Arrow exterminating showed up within the window and the tech was very knowledgeable about not only my hornet issue but also everything else I had asked about. Very good service. Hornet nest was removed quickly without issue. Service: Hornet & wasp extermination

We have used Arrow multiple times. Their technicians are so customer centered. Always looking to please. Tommy just exterminated a carpenter ant colony and completed a thorough job. Such a pleasure to work with Arrow's staff. Thank you Tommy for a job well-done.

Cannot get their days and times right. I even called and corrected the message from the service guy, Garret. No more communication did not show up for correct date and time. For not showing up, customer lost.

Matt was great really great service we were hearing a critter in the wall they came immediately and resolved our issue really great office staff highly recommended

If I could give it a zero after what happened today I would! Been a happy customer for 3 years but after the way in which I was talked to by the Suffolk office manager I will never use them again. My head is still whirling from the argument. I just can't believe ANYONE would speak to a customer like she spoke to me!

The best. My wife has bug phobia. She once had a bad experience on a cruise ship with possible bed bugs. Whenever she finds a bug in our house, she runs over to arrow to identify it. They always do this complementally and professionally. The result is always identification of a cereal bug from son taking cereal to bedroom, carpet beetle or an outside bug. They could easilly lie and rip us off and say its bed bugs and a 10000 cost to cure. They are the most honest, amazing and reputable exterminators we know.

My husband called your company's Suffolk line and asked for emergency service after we had found traces of mice around our new home that included in our infants room! The only thing your women in customer service had to say was " I don't know what our technician schedule looks like tommorrow, I mean he may have laundry or something"(.wait what? )"On his only day off I'm not telling him he has to go to you first thing in the morning, as far as I'm concerned this is not an emergency. ".as far as I'm concerned this company looses a lot of buisness with someone like this.exterminate her. LikeLike

The people the work I the office are not the brightest bulbs on the Christmas tree. The salesman came to the house and scarred my wife into buying the plus plan. They talked us into automatic bill pay from credit card (DO NOT DO THIS!) they double billed us one month. I called the office and they said "oh we will credit your account" NOT! This went on for several billing cycles.

Still waiting. When I called the office to speak to a supervisor, his name was Roy. Lets call him a coward. He does not return calls, if you do get him on the phone he will transfer you to someone else. I guess he could not be bothered with customer service. They do not send reminder post cards in the mail, I had to call them every month. I do not recommend them. Use anyone else.

You are better off doing it yourself! Terrible company that does nothing to solve problems. The man that showed up was clearly scared of the animal that I wanted him to remove. I had to do most of the work myself so they could charge me an arm and a leg.such crap

Excellent service all around: they come when they say they will, they do what they say they will, and they don't stiff you with stupid charges. service guys are very polite and super helpful.