Bug Lady Pest Elimination

The tech that performed the application was very detail oriented. Very pleased so far.

Critical: Professionalism, Quality, Responsiveness Candace the receptionist did an awful service, I scheduled an appointment with them and they decided to not go through with it and cancel without even informing me about it. I discovered they were not coming the day of the appointment

Signed a contract to have our house sprayed. Gave me a very long list of what they will cover, ants and spiders are on the list for sure. They came once and it helped a little but we continue to have spiders and ants. Called to have our house resprayed and I was told by the gentlemen that I needed to call the office because what I wanted was not covered.

When I called office staff is rude and said I would have to pay more to have stinkbugs sprayed for. Well I will not pay for anymore. They told their employee to leave and not fulfill their contract. So I still have spiders and ants and stink bugs and no service. Oh and they were almost three hours late.

They were awesome. Very professional and they explained what they were doing.

This is the second time we have used Bugman Pest Control in the past two years for yellow jackets. Both technicians we saw were wonderful, friendly and professional. The problem was taken care of quickly and easily. Their pricing is competitive with other pest services, even a little less. I recommend this company. Service: Hornets or wasps

I have used Bugman since I bought my home in 2014. I have never had an issue until this year. I called to schedule my service about a month before like I always have. There was no issue getting the weekend I requested, however a week before my service my card was charged and I was billed under a different name. I called and was told I would still have my service as requested it was a billing error.

I thought nothing of it, until I was sent another email stating my service had been completed but it was not my home and 2 weeks after my service was supposed to have been. I called again only to find out that my service had never been completed even though I paid. I have spent more time trying to correct this over the past few days and it still is not correct.

My parents got a call today for non payment of my account even though I paid. This has been a complete mess this year and no one seems to care that it has happened. No one apologized for the confusion or payment issues. I used to recommend Bugman to everyone I knew and that will no longer be the case after this years mess.

The gentleman who sprayed around our home was extremely thorough. Made sure he hit everything. Most impressive. and he was a nice guy! Services: Bees, Hornets or wasps

Chriztien is very kind, and helpful in determining the optimal treatment. If I had the same experience as everyone else, he deserves company recognition! Service: Ants

I've used Bugman every year Since around 2016, they've always been great, however this year I made an appointment to have my house sprayed about a month ago. They never showed up, and when I called the receptionist said they weren't servicing my area anymore. That would be fine had they told me when I made the appointment, or even after, but no call no show.

I explained that to her and she hung up on me. I called again and the next lady was very nice, however she said she was going to have the owner give me a call, of course no call. I would have recommended these folks, however this is a poor way to do business. Now my house is unsprayed and I have bees and i'll have to wait for an appointment some where else. If I was you I'd call someone else, no telling if these people will show up, and clearly the owner doesn't care about the company's customer service.

The technician (Mark) was very professional and customer oriented. He did a great job getting under my pool deck and removed a large ground bees nest. This is why I continue to be a Bugman customer. Service: Hornet & wasp extermination

The Bugman Service was on time, in fact early, and Darryl assessed my yellowjacket problem then informed me about how the insecticide treatment would take 7-10 days to fully work and then he sprayed the nest from two angles and he was polite and thorough. Service: Bee extermination

They got back to me right away after i left a message. The techs were thorough but couldn't answer a couple of questions. I sent an email asking & again someone responded quickly.

I had to call them back twice for warranty work and they were great. I tried to get rid of some ground bees with a powder which did not work. I called them and they took care of the problem. The tech said not to try to do it myself. I have a warranty and to use it, because it is much safer. The Bug Man was recommended by a member of the family and I would recommend them to both family and friends.

Not what you pay for as of late. Hired in previous years to spray for bees at beginning of season and they would return if needed. Generally no issues. The last two years, seems their spraying has been ineffective. When contacting office to have them come back out, scheduling staff has a bad attitude as if you are bothering them with your business. Also, they require you to be home when they come to treat even if issue is outside the home.

It's 2019, I can send you a picture of were the problem is and you can come take care of the problem. Will not be using in future and would not recommend to family, friends, or neighbors