Alliance Environmental Group

I have given the two stars as everyone I actually came into contact with there was wonderful- the workers, the estimator, etc. I had water damage from a leaking shower that was not discovered until it went through the ceiling. I'm a divorcee mom and a nurse (no knowledge of these things) and made a claim to USAA. Superdry came out and did the initial, when asbestos was found they brought in Alliance.

All of this work was started BEFORE my insurance had approved it- they were aggressive in scheduling and assured me everything was covered and did not want payment that day. Fast forward? USAA denied the claim (they are reopening it now) and I have a large hole in my ceiling and a large bill I cannot afford to pay. I understand they want to be paid for their services, but to move forward without approval? They took advantage of me. I could've gotten other quotes or waited until I could afford it. Now I get harassing emails and collection calls. Pretty bummed.

I worked with Sal and would highly recommend it. He was easy to reach, responded quickly to messages, answered my many questions, and kept me well-informed of the different stages. He and the workers were willing to listen to and accomodate my needs when unexpected problems arose, even if it required a little more time or work. The workers got the work done efficiently and were personable.

Unexpected water leak and water damage led to finding out our drywall had asbestos. We recently worked with Brian, Chris, and his team for the demo. They were all so responsive and helpful, even over the weekend. They worked longer hours to get the job done in one day which was amazing - if you've ever been without a kitchen, you know how important it is to get things done quickly. 100% recommend and would work with them again if we ever needed to!

Brian and his team have done an outstanding job and have been absolute professionals from the beginning! He has always been a strong and efficient communicator at all times, and has never left any doubt in our minds that we chose the right company for our mitigation services.

We recently has some water damage in our condo and worked with alliance to remove some asbestos. Brian Thomas was super helpful in navigating the process! He answered all our questions. His team showed up on time and was very clean and professional! They put up a very sturdy, safe enclosure in the kitchen. They had the job done in a day, but most importantly it was done correctly and professionally.

Nobody wants to hear you have asbestos, but if you find yourself in need of their services you won't be disappointed! Reach out to Brian and let his team of professionals get the job done for you! Thanks again Brian for making the process as painless as possible!

We recently had Alliance Environmental Group out to remove some areas of drywall that contained asbestos. Brian Thomas was very thorough with explaining every step. He was very patient in answering all my questions as this was out first time dealing with this kind of work. His team came out within one day to get the job done. They were also very friendly and neat.

They put up containment's which was very sturdy for our protection. The used negative pressure to control any debris and finished in a day and a half. We would highly recommend Alliance Environmental Group! Thank You Brian and Team! You were Awesome! Rey and Jessica

I had a great experience working with the company. Fabulous customer service & helpful technicians too.

I was VERY impressed with Alliance Environmental Group. Brittany, my first point of contact, was SUPER helpful and reachable by text for any questions throughout the entire process. Then the team who came to my home to rip out our asbestos walls, Jesus and Juan, was SUPER kind and emailed me pictures of the sealing-off process to help ease my anxiety and show me everything was done properly in my absence. The guys even finished the work ahead of schedule. I'm very glad Alliance was recommended to me for this step of my post-flooding reconstruction process. Thank you!

The Repipe company recommended Alliance to do the drywall removal so I went along. They came and sent up their containment areas. One area was the front door entrance When this area was taken down a lot of the paint inside and out was removed. I brought this to the crews attention. The response was it would be taken care of by the dry wall crew. The day the dry wall crew came and finished their job the painting of the door area was not included.

It turns out alliance was responsible since they did the work. Alliance after contacting them and after they looked at it said this "100% we are not going to repaint the door. Again this is unavoidable and it was not done out of negligence. I have nothing to do with overspray. ". My response was. "What overspray? The issue was the paint that was torn off by your workers so after I was told it would be handled they back down on their word and it got tossed around as if they were doing me a favor because they gave Repipe 1 a great deal. Makes no difference what kind of deal these two companies have given each other I still paid my bill and expect good customer service and professionalism.

I bet if This was high end residential area they would not say the same thing Touching up their work and cleaning after themselves is not a lot to ask of any work crew. What would happen if your mechanic drove your car with dirty greasy hands and dirtied your interior? I recommend not to use this business Bad customer service Would u want them to damage your home and say we are not responsible oh well

I worked with Sal from Environmental Group and was extremely pleased with their level of service. The workers were very helpful and considerate. Sal was very honest, professional & informative & kept me appraised of the steps to be performed. It was a pleasure doing business with them.

Always a pleasant experience, very professional, to the point they will help with all your environmental remediation problems doing the right thing every time, all the time.

I am just amazed by how incredible Alliance Environmental Group is! When our whole world was turned upside down by this major incident, this is the only company we have worked with that was professional, respectful, and honorable. Our insurance company isn't even acting in integrity, but this company stepped in and is helping to make our lives so much easier.

From start to finish Sal has been in perfect communication and set up the entire process for us. I am teaching from home and my children are online learning from home, but the technician did not interrupt our learning/working process at all! He was respectful of our time and background noise. This is important during these hectic times at home. My husband is asthmatic and this company helped protect him, my children, and myself from this dangerous thing that we had no idea was living in our bathroom as a result of our bathroom issues. I only wish our insurance company saw how important this was and acted as quickly and with such integrity as Alliance Environmental Group. Thank you Sal. I owe you greatly!

Great response time and work completion by Alliance! I would not hesitate to call Joe C. at Alliance to help with mold remediation if needed. Response time and communication was amazing. Job was completed on time and Joe kept me well informed about progress on the job. Tracy Sheppard

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value Do not show up for scheduled appointments and wont answer the phone if you call. Will happily answer other customers calls as I found out by calling from a business number. Will over charge you and then disappear.

Our restoration company referred us to alliance Environmental Group. We worked with Sal and appreciated his support. Sal worked directly with the insurance and restoration companies reducing any work on our end. The crew started the job within 24 hours and did a great expediting their work. I recommend working with sal and this company for your needs.

Joe Cuevas and Albert Silva we are an amazing team, along with all of the workers who were on the job. They were very professional when they came to my house, as well as compassionate and kind, explaining all the details of the process to me. I am so impressed with all their hard work, and extremely grateful to all of these individuals for the immense effort they put in so my house could be restored quickly.

So glad I found Alliance to assist with the drywall removal for a major repair at our house. I had to coordinate the project from out of town and Sal was terrific at scheduling with the other workers and communicating to me each step of the way. All the work was done efficiently with no hiccups.

Reliable and got the Job done in a timely and professional manner. Asbestos testing done and some found. I recommend them for removal services

We reached out to Joe with Alliance for a quote to remove an old pipe that has asbestos in it. He requested photos, and was able to quickly get us a very fair quote for the job. Fortunately, we did not need to remove the pipe but we will definitely contact them if that changes in the future.

Alliance did asbestos remediation for us due to a roof leak that caused interior damage. They were referred to us by ServPro. They were punctual, polite, and thorough. They took care of all follow up appointment scheduling, communicated well, and left everything clean. We were very pleased with their services.

I received a asbestos, lead-based paint, and mold inspection from this company. Warren was the one working with me, he was reliable, professional and extremely helpful! I couldn't be more happy with the service. I would recommend this company to anyone! It was a pleasure working with them!

We had a kitchen fire and our insurance company has Alliance Environmental Group come out to help in the project. Their team was great to work with, very thorough, answered our questions and very professional. The documentation was very detailed and they did an excellent job in removing the materials that needed to be disposed of. They left everything very clean, and we appreciated all of their help. Highly recommended! Thank You

After kitchen and hallway flooding, Alliance was called in to test and remediate asbestos found in our home in San Diego. I was impressed with the professionalism and work ethic of Jesus and Lupe. What I thought was a 3 day job, was done in 2. They created a totally safe environment for the removal. They were on time, personable, and thorough. Even their cleanup was great. They did an excellent job.

We had two major plumbing issues back to back. Sal is absolutely amazing! He is very responsive. If Sal is unable to answer his phone, he will text to say he will get back to you, and he does in a timely manner. His crew arrived on time and they were very professional. They finished both jobs in record time which helped getting our house back to normal ASAP. If you need asbestos or lead removal, these are the guys for you! C. Smith

I can definitely see why this company has such low ratings on yelp. I recently utilize this company because the ac installed insured I use them. Yelp is definitely hit or miss but isn't usually far off. I had this company come and give a bid to remove aspetus ducting from an older home. The person that gave the bid did not bring a ladder and gave the bid without looking at the attic.

The house is small and I understood already there would be areas that were difficult to get to which I made sure to tell him. His quote was hire than the other companies. In addition a closet that the ac was in he said was most likely aspetus and would be removed as well. It was not. I called while the tech were on the job and he said the probably tested it and decided it wasn't aspetus.

I asked the techs towards the end of the job if they did, and they said they did not. In addition, the techs then said they couldn't get to some areas and would have to come back a second day adding an additional 25 percent to the price. Overall not too happy that their estimate was high to me, and then raised more after the estimate. Techs were polite and seemed to do a clean job.

No issue with the workers. More an issue with the estimate and then additional fees because of a incomplete estimate. I wouldn't utilize their service again. Assume it will be higher than estimated if the bid doesn't even look at the job.

Had some great onsite training. Great staff and facility. Look forward to working with them.

Unfortunately had a plumbing leak under the slab of my bathroom. Clinton, Chris and Daniel were all very professionally & had great work ethic. They were very quick & highly responsive keeping me informed of the progress throughout. I highly reccomend

Although the technicians arrived on time and did a decent job, I did not enjoy having the estimator attempt to rip me off and the extra time it took to get them to give me a fair price. First of all, a man named Mark never came out to see what the job entailed. He gave me a price of $850. Then on Tuesday, the two man crew came out and removed a small piece of a duct in the bathroom closet.

It took them one hour to complete the job. I asked if they could call the boss and get a price adjustment. The man named Mark called me and said that $850 was the minimum and no adjustment could be made. I wrote the check but did feel that it did not seem fair. Then I happened to look them up on Yelp and I saw a good review for them. The only thing was the person who wrote the review was only charged $650 for a job that took 3 hours with 3 ducts removed.

After reading this, I called back and left Mark a voicemail then I called the office. Eventually after a few hours on the telephone with Jeanette they agreed to reducing the price to $650. Considering it only took them one hour this still did not seem like an appropriate price. Jeanette told me I had to take a new check to the office in Azusa and pick up my other check.

She told me to be there at 3:30pm. I arrived on time but the crew had not arrived. Jeanette told me that the crew was stuck in traffic somewhere on the 405. She told me that she would deliver the check to my house the next day and I could pay the $650 them too. I was not happy about this but agreed and drove away. Then a five minutes later she calls me and tells me that the crew arrived with my check.

I tell her that I will turn around and come back. This really just added to my frustration with the company. I did turn around and pick up my check and write them a new one for $650. I just feel that the company is unprofessional and the estimator Mark had no problem being unethical and insisting on taking $850 for a job that was barely worth paying $650 for. It caused me undue stress and took up extra hours in my day to get treated fairly. Would not refer them to friends or relatives. Thank God for Yelp reviews!

I would highly recommend this team oof air duct cleaning. They were very professional and thorough throughout the entire process.

The receptionist and her "managers" are the most unprofessional individuals an establishment could choose as the "first impression" of their company as a whole.

Had to have my linoleum floor pulled up and these guys: took days to do it damaged my personal property damaged the house did an inadequate and slopy job and then kept dunning me for payment that was to be paid directly by my insurance company