AL Flex Exterminators

I bought a house and the termite policy was transferred to me from Al-Flex. At the end of the first year, I renewed it. After that, I began is suspect I might have termites. When I was offered a free inspection by another company, I accepted it. They found numerous areas of termite infestation. Because I was already covered by the policy from Al-Flex, I then called them and asked for an inspection.

When the inspector arrived, he would only inspect the areas where the other company had pointed out damage to me. When I told him there was damage in the attic, he asked me for a ladder. All I had was a 16-foot extension ladder and a two-foot step stool, so he just ignored that area. What kind of inspector arrives without some method of getting in an attic?

At the conclusion of his inspection, he declared the home termite-free. In the end, I hired the other company to do a tenting treatment. After the tent was removed, I found numerous termite wings which weren't there before the tenting. I would not recommend this company.

My house was tented for termites. Service was excellent. Everybody was friendly, helpful and professional. I have been using Al Flex for over twenty years and they have been consistently great, there are very few companies I can say that about. Service: Termite extermination

Have been with Al-flex for last 3 years now and they have an amazing team Carlos and Christian and the office coordinators. Always punctually professional organized and excellent service, the office team is super professional and always available to help. I couldn't find a better company. Good Work! Service: Termite extermination

My house was recently tented for termites. I chose AL-FLEX Exterminators because this company has competitive prices, and the service is excellent. Mario Silva was the inspector who took care of my case. He takes time to educate people and to explain very well all the details of the job. Mario stayed on top of every detail, answering questions, responding to text messages, and emails quickly.

The job started right on time and was completed in a very efficient manner. I am very happy with the service provided by AL-FLEX Exterminators. Based on my great experience, I highly recommend Mario Silva for all of your pest inspections.

I have been a customer of Al-Flex since 2017, when they came a few days later and took care of a termite infestation in our house. I was very pleased with everything about their work, which convinced me it was worth while to sign up for an annual renewal of the coverage. A couple years ago I noticed termite wings on a bathroom cabinet. So I called Al-Flex and a technician came within a day and resolved the problem before it got worse. No charge because of the policy renewal.

We had a great experience with Al Flex from day 1 when the representative came to our home. The staff was very responsive. The first night high winds removed the clips from the tent and they were there the next morning reclipping and putting the gas back in with no problem. I will highly recommend Al Flex. Thank you! Service: Termite extermination

I highly recommend using Al-Flex, the sales man Mario was extremely professional and knowledgeable. He answered all my questions and educated me about the whole process. The team that came out and put up the tent were on time and kept me informed through the whole process. They were all respectful and friendly. I did my research in advance and got 5 quotes, they offered the best price along with the best service. This is the team you want for pest needs. Great Job!

I've been a loyal customer of Al-Flex Exterminators since 1997. They are a great company, very professional and courteous. I make sure l always get their warranty, which is a very small amount and keeps my home protected. Thank you so much for your service. I am a very happy customer. Services: Termite inspection, Termite extermination

We have used Al-Flex and had a perfect experience. From set up to break down they were excellent. We have continued to hold yearly contracts just in case. The office staff are amazing and very professional. I would hands down recommend Al-Flex to anyone! Services: Termite inspection, Termite extermination

I reached out to Al-Flex to have my house tented as they are a common and familiar name is South Florida. Termites are gone however subcontractors left behind damage. Came home to find water mains turned off, and reopening mains heard water leak behind shed. Water pipe had been broken and they simply turned off the mains and left as is. No notice. Subcontractors also went ahead and cut ATT internet fiber line which also had to be repaired with service charge.

Also received huge water bill, appears water pipe had been leaking during tenting time and was only turned off when they removed tent. Reached out to Al Flex with follow up emails no response. All costs of repairs including plumbing, ATT service and water bill had to be covered by me. I understand this is subcontracted work but somebody needs to be accountable.

They are disorganized. No communication between their teams. They make you sign a waiver that they are not liable for roof tiles. However, the customer should know how many tiles they break. I requested that information from the beginning and I was assured I would get it. But i didn't as they never bother to count. Yet the worst part is I had to call repeatedly for over a month and was not anything. The supervisor/owner never called to informed me of this after leaving various messages. I definitely would not recommend them.

These guys are the biggest and Best in the business. They have the equipment and crews to get your job done with expert results. All other companies want to be like Al-flex when they grow up. Here's the owner-yes the owner working along side his crew to get my job done. Use these guys if you want your job done right.it's too much work for everyone not to get your job done right the first time.

The sales person came to give me an estimate on renting my house and when he gave me the measurements of my home I knew he was either trying to cheat me or clearly didn't k ow what he was doing. He ended up measuring g my house a thousand square feet more than the first two company quotes and the was he was $1500 more on the price because he measured incorrectly.

When I said to him he was way higher on the estimate than the other two companies And that maybe it's because of the measurement and maybe he should check it again he got very angry and walked out. Go with Native pest management or Royal pest control. two great companies! We're dead on the price and measurements. I used Native and loved three. Very clean picked up everything communicated effectively with me etc.

Well, so far I would have to say that I'm very happy. I just brought my home months ago, and started to see drywall termites. I set up an appointment and the rest is history. (Knock on wood) I haven't seen ANY since.

I am so disappointed with this. Company. Alex who came to my house is amazing. We scheduled our tenting agreed to the terms. Upon our arrival back to our house. My backyard looked like a burr hit it, some piles is resudue whatever poison they use piled in 2!places, ripped off tarp/tent material all over my backyard snd my pool. Clamps they use to hold the tent in place in my pool all over the backyard. Remnants everywhere.

Not to mention the clamps at least 7 I pulled out 2 were rusted snd now stained my pool. My new pool that I just replaster Ed the month before. Of course I sent a text to Alex with pictures no response. I called the company no response, I called Alex again. He apologized said this is the busy season and that he was going back to the office to speaks to office manager. Did I mention they had all my garden hoses everywhere didn't put them back! Let's see if I get a call! DO NOT USE THIS COMPANY!

I want to say how great Al-Flex has been for our business for the last 15 years! We literally haven't seen a roach for the last 15 years. They are always aggressively changing their product so we never have a problem! Their customer service is second to none I highly recommend them!

I have been using Al-Flex for over 12 years. I recently had my termite tenting done February 5, 2021. Very reliable and professional company. Worker super friendly and fast.

My experience with Al-Flex and Mario Silva was great. I'm a real estate professional, and when I called for last-minute urgent service from him, he quickly responded and was at the property within two hours. Mario was incredibly helpful on the phone both before and after the visit. He took the time to educate me his findings, and gave specific pointers and steps on how to best protect my client. He was beyond fair with his costs. I would highly recommend him and Al-Flex any day of the week!

My experience with Al-Flex was great. The best! I contacted them on Wednesday and they were very helpful and fast scheduling an appointment for the next day. I had a pest infection at home (roaches and ants), and Andres the inspector came on time and was very professional and knowledgeable. I highly recommend this company. Very satisfied with its service

Unfortunately I can not give them zero (0) stars. Stay away from this company. Alex Jr. was very nice at the beginning before he got my money, now he is not answering my calls. First time I tented my house with the bad luck to choose AL-FLEX. These were the most careless and lazy people that I have had the misfortune to meet. They were in such a hurry that they didn't even bother to keep close to the exterior walls of my house, choosing instead to cover the trees and the plants. Gutters destroyed, metal clips and their garbage all over the yard.

The supervisors didn't even bother to wear masks, which should have been a big reg flag of how the work was going to be done. DON'T WASTE YOUR TIME AND MONEY ON THIS IRRESPONSIBLE, DISRESPECTFUL AND DISHONEST COMPANY.

I'm going to recommend none of you ever use Al-Flex Exterminators in Miami. After paying a termite bond for five years, they won't honor my guarantee now that I need it because they couldn't find a record that I paid for it. (I was able to find payments for two of my three payments; they couldn't find any until I showed them.) I hired them to tent my house five years ago for more than $3,000 then paid an annual bond of more than $180, religiously.

I had proof of every payment I made in the last five years except one of three ($61 each) I made last year. (Again, they couldn't find any record until I showed them canceled checks they cashed for two of them.) So for $61 they can't find, they won't honor the nearly $1,000 I paid total in the last five years -- not even counting what they charged in their original tenting when I bought my home. They reveal themselves as a predatory business in Miami -- at the worst possible moment.

I had a great experience with Al-Flex. I called them because my house had termites and I was informed that a representative would contact me. Shortly right after I got a call from Pablo who was very professional and explained the whole process to me. They tented my house and thankfully got rid of those horrible termites. I highly recommend their services as it was very quick, easy and professional.

I had termites at my house and I called Al-Flex. They were quick to schedule me, they advised someone was going to call me within 24 hours, and before end of day Pablo (their salesman) called me. He was very professional and was able to work around my schedule with no problem. I was really confident with his knowledge and felt very comfortable when he explained all the process.

I decided to tent my home and the entire procedure from beginning to end went very smooth. I am very glad that I went with this company, they're reliable, professional, and very knowledgeable.

I totally recommend this exterminating company! My husband and I recently moved, the home had termites, we called a lot of companies in the area, but decided to go with Al-Flex due to their commitment in working with us, their professionalism and the knowledge that they have. Pablo Padron was out salesman and he thoroughly explained the process and all the payment options they had. Pablo was not like the other salesman from other companies, he took his time with us and answered all of our questions. The commitment he has for his customers is remarkable. I highly recommend this company if you have any pest issue and ask for Pablo.

STAY FAR AWAY! The entire process was a nightmare. I just moved to Miami, and I have had two other homes that were tented and both went off without a hitch. This was horrible and then just got worse. * INEFFECTIVE/WASTE OF MONEY - they already tented my house and did not do it correctly, so less than 5 years later there were active termites. I had this confirmed by 3 other companies. * NON RESPONSIVE AND RUDE - they did not want to do the warranty work so they gave me the run around, passing me off from one person to the other, and then telling me, "oh that's not my job" and then just dropping the ball.

This went on for months. They would say one thing and then when the dates rolled around say another. Alfredo is their point man and his voicemail is always full and he never answers. * NO SHOW - Stephanie scheduled me for a tenting then never put it on the calendar. I just moved here and had nowhere to stay, so I had arranged a flight out of town and hotel.

Lots of extra expense for me and a waste of effort. They weren't even apologetic. Clara Jimenez made it seem like it was my fault, and I should have known she was the scheduling person. How would I know? I had even contacted Alfredo, but he could have cared less. Apparently they fired Stephanie. * LIES, LIES AND MORE LIES - They lied at first about it needing to be re-tented first saying yes, and then Clara said no.

I had companies come out and inspect, and yes there were active termites. Then Alfredo came by and he was the vision of a con artist. I had other companies inspect with their equipment and they showed the heat and methane gas signatures of the termites in the wall. They agreed to tent but did nothing to follow up. I finally got a date, but it was a lie.

They lied about me not needing to be present. They lied about having Alfredo collect the keys. They lied about how long the house would be under the tent, and more and more. * LOTS OF DAMAGAE - when they finally tented the house they were not careful at all. They wrapped my shrubs into the tent, when they could have easily left them out (they were all killed).

They broke tiles on my roof and damaged my gutters. They broke my fence and an area of my deck leaving them in a dangerous state. Then all of my refrigerated/frozen food had to be thrown away because they did not wait until using the gas to turn off the power, and they failed to simply turn back on the power when they left. The mess and the stench inside my house when I returned was grotesque. I would NEVER recommend this company.

These pictures show the damages done by the team that put the tent on my roof! Nobody made the effort yet to contact me as the boss is on vacations! Unbelievable!

Called twice for an appointment. The lady took my information down and said someone would call me back. One month later, still waiting for that call.

I called this Al Flex third time for termite treatment estimate. First time : One month ago I gave my cell to receptionist, Jessica and she said someone will call in 3 days to schedule. But no call back Second time : I still gave me cell to Jessica and she said someone will call me back to scheddle. Still no call back. Today : I asked her talk to manager or manager's cell. She couldn't let me talk to manager. She hang up my call. Will you give this company any chance to service?

It is no wonder this company has terrible reviews! I have called then 3 times just to get someone to come out for an estimate. No one returns my calls. They must not need the business. I am not going to chase them. If this it is what they are like just to get an estimate, I don't even want to experience what it would be like should I actually hire them. It's a good thing I decided to check Yelp before making a 4th call to them.