Truly Nolen Pest Control - Casa Grande

If you have any situation with rodents or bugs or anything they service then it's a must to hire them on. They are exceptional in response time and value, worth the money. I have to give special mention to Swann one of the field reps who handles my arear. I text him and he responds, I request service and he shows up he has "truly" been a saving grace.

We have a new tech, and this is his second quarter servicing us. He was most patient today, waiting out the rain to continue with our exterior service work. Seems to be a most conscientious worker. Looking forward to his return next quarter. He is Truly Nolen! Services: Mosquito extermination, Rodent extermination, Bee extermination, Cockroach extermination, Hornet & wasp extermination, Spider extermination, Ant extermination

Swann Christopher was our service tech today & performed an inspection of 6 Townhomes (1 structure with a common roof) which is covered by our warranty. Fortunately we have had no further issues. Swann was professional, personable & knowledgeable of our community. We recommend him & Truly Nolan for all pest control problems. Service: Rodent extermination

I have been dealing with Truly Nolen since December and the issue is nowhere near resolved. If you use them and they pitch the smoke test do not do it. This is simply so they do not have to uphold their end of the contract. Even if they run a smoke test, it is just to tell you that you will need a plumber to come out and run one again (so another 400 dollars).

I have been reaching out to our service provider for days about coming out with traps and he ignores you or tells you he is coming and does not. Use literally any one else for rodent issues. I also had them come out and treat the house for termites using the liquid treatment. While it was explained to me that they would be drilling holes in the walls, they were also supposed to fill them. This did not occur and I had to reach out a few times to make it happen. I would recommend using literally any other company in Orlando.

My experience with Truly Nolan has been the best yet. I have used Massey & Terminex in the past for termite protection but they honestly don't compare to the exceptional service I have received with Truly Nolan. My initial phone call to the company was positive. I spoke with a young lady who was professional and friendly and answered all of my questions.

So I scheduled my inspection for the following week. The day before my inspection I received a confirmation phone call from Christian Shatto who was so nice and patient and went above and beyond to answer all of my questions and believe me I had a lot of questions and we spoke on the phone for about an hour. The next day Christian Shatto showed up right on time and was very friendly super knowledgeable and very detailed in his inspection.

I honestly can go on and on about Christian's professionalism and knowledge He truly is good at his job and made me feel at ease knowing my home was going to be protected from termites. A week later Luis and Blaze came to do the treatment. WOW! Just an incredible team. I mostly spoke with Luis as he was the one in charge. What a nice young man very sweet super professional and respectful, again he answered all of my questions and he and Blaze were very careful in my home around my furniture with their tools and hoses.

I am beyond happy with the entire process from my 1st phone call with the receptionist to my inspector Christian and last but not least Luis and Blaze. I will forever be a Truly Nolan Customer and look forward to renewing my contract every year. Thank you for the Exceptional customer service. Wendi G. Orlando Florida

Didn't get the service I was told I would receive. Technician performed less than half the work due to full service not being necessary in his opinion based on his inspection. That's fine, but i was still charged for full service. Bad business.

My Truly Nolan team was excellent and patient even though I was running a little late they started with the backyard until I arrived and we're vary informative and covered everything they did or found during their visit. Services: Bug & insect extermination, Home inspection, Ant extermination

Living in Deep South it's called pest control. It's a fight that never stops and Truly Nolan are always ready for the next battle. Services: Hornets or wasps, Termites, Mosquitoes, Cockroaches, Bees, Spiders, Ants

Jason was excellent! Very friendly and knowledgeable, .he did a great job too! Had a awesome personality, wish they all were like him. Keep up the great job Jason! Come and see us agian! Services: Rodents, Cockroaches, Spiders, Ants

Jason's courtesy and commitment helped solved a gestating pest problem within the house. This is the first time since the pandemic I've come across ANY professional in ANY industry that has put quality over quantity. He wasn't rushing about. He wasn't going through the motions. He addressed every single one of my concerns, both diligently and professionally.

I was beyond impressed at how thorough and wholehearted he was in his work ethic. Especially at this point in history, where most people don't appreciate their career and/or commitment to labor. Kudos to this employee, and to the Call Center for bringing him here. Happy holidays.

I wish we could leave 0 starts. READY THE CONTRACT CAREFULLY, their "Satisfaction Guarantee" is totally BS. If you are not satisfied they will give you a refund of the last treatment only, guess what, we paid almost one thousand dollars and we are not satisfied, but not getting ANY money back. We hired them back in April, 2021 and as of September, 20 2021 they haven't resolved our issues with bed bugs in one of our vacation properties.

We received 7 (SEVEN) cleared reports saying "no activity found", followed by negative reviews days later from guests that were bitten by bed bugs, causing a huge issue, not even mentioning the financial loss of having to block the house's calendar during summer because of it. Do not hire this company, they are cheaper than others because they do a horrible job. Incompetent managers and employees, we had to get rid of the bugs ourselves and they don't care AT ALL. They don't even respond to our emails, not wonder why they are not on BBB. We are a property management company in Orlando and this was our worst nightmare.

STAY AWAY! I wish I could give this place 0 stars. My fiance and I used this business for an inspection before buying a property in May. The inspector called us after the inspection to collect our payment info. We gave it to him and he said "okay payment processed you're all set you'll be receiving your report shortly" that was it no issue there. Then barely last month we start getting calls from an AZ number with no messages left.

Finally last month they leave a message and say they're Truly trying to get payment for services. We thought it was paid and so assumed it was a scam. I called the OC branch and they Told me that it was their corporate office and that the account is showing no payment. I called our bank, they told me that it was pending on Truly's end and until they cancelled it they couldn't do anything on their end.

I called corporate and explained the confusion and asked why the inspector would collect payment and say processed if it wasn't and to please inquire and fix it. She said she would investigate and get back to us. Never got back to us. Then we start getting calls again and I talk to a second lady and tell her the same thing. She said the same thing: she'd look into it and get back to us.

Now we just received a letter from a CREDIT COLLECTION agency dated the day AFTER I spoke to the second lady. So we have to call and make sure it doesn't effect our credit score. I NEVER leave reviews but I am because right now no one can afford their credit score to go down because of a mismanaged company. DO NOT USE THEM! I'll be leaving a review on Yelp too so that others can avoid this company.

Jonathan at Truly Nolan is probably the best part of their services. He is always professional, friendly and on time. Jonathan calls before he comes to let us know he is on his way and always follows up. Jonathan explains what he is going to do, asks if there are any problems, and is extremely thorough when performing the service. Services: Hornets or wasps, Cockroaches, Inspection, Spiders, Ants

Top to bottom, my recent experience with Truly Nolen was exceptional! Scheduling an assessment was simple and quick and I can't thank the technician (Dave) enough for his outstanding support. His communication before, during and after the visit was exceptional. He was knowledgeable, trustworthy professional and personable. I can't recommend highly enough!

My experience with Truly Nolen has been very positive. We heard some noises in the wall, and called TN right away. They sent someone out to check the house and shared with us the options we had to resolve the issue. Once we decided on what to do, things moved quickly and we've been very happy. Two specific people to mention: first is Burt. He came out and gave me an honest and clear assessment.

Second is Jayson, our tech who's been coming to check the traps. He makes sure to call/text when on his way and is incredibly professional. One of the entry points was clearly damaged by an attempted intruder, and Jayson took the time to fix it. Very pleased with Truly Nolen.

I've been using Truly Nolen for about a year now, and I am very happy with the service they provide. They are always on time and diligent with their work. They inquire about any new issues we are facing and address them on the spot. Just a pleasant experience overall. The tech assigned to my property, Jonathan, has been amazing as well. Extremely personable and kind, and competent at the job! I would recommend Truly Nolen to anyone looking for pest control.

My service Tech just finished treating my house, and I have to say. THIS is what customer care is all about. Jonathan was on time, courteous and very knowledgeable. He took the time to explain what activity I would be seeing after he treated my home. Very thorough in walking the property outside checking all corners and even found pests where I had not seen. EXCELLENT worker. If you get Truly Nolen ask for Jonathan. You'll be happy you did.