Bug House Pest Control

We were with this company for a few years. We I called to restart service, whom ever answer the phone. Her Customer Service skills are in question! I was very disappointed, ended up calling some one else that was referred to me! Ended up going w/ another company.

Terribly dishonest, unprofessional company. They did not respect our multiple requests to stop service. This has happened twice now. They come by unannounced, use their ineffective spray and then send you a bill. I've called four times now asking them to remove their bogus bill from our account. Each time they say they will, then the same bill arrives later. Guessing they count on people to not pay attention and just pay their fake bill? Seems like a bad business model.

Justin did an great job doing my termite inspection on a property that I'm buying. I appreciate the exceptional customer service, I will be using them again. Service: Termite extermination

Critical: Professionalism, Quality I would give zero stars if possible. No one told me that what they use could be harmful to my 3 babies didn't find this out till the bill came in the mail it said it on the bill. All 3 of them got sick vomiting shortly after. Did not kill the bugs. Did not spray the whole house like they said they did.

Called my serviceman, Justin, whom I have been working with for years around 6:00pm on a Tuesday night. He picked up the call and I could tell he was spending time with his family as I could hear them in the back and it struck me that he was truly dedicated to his work by picking up my call. I informed him that I was in a tough place and needed an inspection for a closing on one of my properties asap the next morning as closing was @ 11am.

He responded with a quick assurance he could have it taken care of 1st thing the next morning and I would have the document before closing. First off, him agreeing to take on the task and agreeing to have it done by the next morning brought much calm and relief to my situation and then executing on his agreements in a timely fashion locked me in to being a Bughouse customer as long as I live in there service areas!

I have been a dedicated customer to Bughouse since 2015 and l look forward to being one for many more years. For anyone reading through these reviews trying to determine if you should pick Bughouse to service your house / properties, let this serve as a resounding advocation to their professionalism and execution. I sincerely thank you Justin and Bughouse team! Chadwick

A technician showed up at the house today for an unscheduled appointment. He lied to my wife about not only me confirming the appointment but also that I requested the inside of the house to be treated. He entered the house without any PPE or any other considerations related to the current COVID-19 environment. I will no longer use their services.

When I called to report the incident and let them know I wouldn't be using them anymore the lady who answered only responded with something to the effect of, "OK, I'll make sure to cancel any future service." That was it. No apology.

Justin and team went above and beyond when we had a cockroach and rodent problem in our new house. I was really upset by the problem and they came back for multiple visits until the problem was completely fixed. There prices are extremely fair and they are definitely experts in their field. I would recommend them to anyone I know.

When we moved into our new home in Athens, our realtor recommended Bug House to handle our pest control. I am glad he did. It is obvious that customer service and satisfaction is their top priority. Every single employee who I've worked with has been extremely friendly, professional, and knowledgeable. We've never had an issue which Bug House has not addressed quickly and effectively.

When we first moved in, we had a serious roach issue because the house had been vacant for awhile. It took several iterations of "escalating force" to finally take care of the problem, but Bug House was responsive every time. And didn't charge us a single extra dime. I highly recommend these guys.

They were able to get to our house quicker than anyone else in the area. They did a treatment for Palmetto Bugs and we haven't had issues since. We signed up for quarterly service through them. They were also less expensive than most. The technician who came was friendly, professional, knowledgeable and thorough.

NEVER USE THIS COMPANY. They "inspected" our house before we bought it and reported no termites. As soon as we moved in, we found termite damage and active termites in our kitchen. They claimed their inspection was only visible surfaces, thus they are not held liable for any damage.