City Wide Exterminating

Shelly arrived as scheduled, performed work and answered questions that I had in a professional manner. Would happy to have him return to complete any further work. Service: Bat extermination

Shelley did an awesome job for us! He was very professional, knowledgeable and personable while explaining everything abt our issue. He took care of the first part and will come back later to complete the work. We will definitely recommend him! Service: Bat extermination

Shelley was efficient, friendly & extremely helpful in removing the massive bird problem I had going on in my vent. I would absolutely recommend this company for any type of safe wildlife removal. I would recommend Shelley & request him as well! Thank you. Service: General wildlife removal

I chose City Wide based off a recommendation from my parents who have been customers since they opened business. City Wide has been great with taking care of my pest issues, including very unwelcome mice. They are very responsive, have great customer service, and the technicians are knowledgeable and prompt. Highly recommend!

City Wide has the best value for termite and pest control in Charlotte! My technician, Nicolette, is always smiling, prompt and very professional. She is thorough in her work and the quality is fantastic. Highly Recommend Services: General pest inspection, Termite inspection

Our technician, Tonya, went beyond the call of duty! Not only did she exterminate our home thoroughly but she cleaned up after my dog who had an "accident" in the house. She was WONDERFUL! Service: Termite extermination

Tonya with City Wide is professional, timely, and thorough. She keeps our event venue pest-free! I highly recommend City Wide! Service: Bug & insect extermination

Tonya was my technician, always very professional, knowledgeable and friendly. I use City Wide Exterminations for monthly services as well as yearly checks for my home, I am very pleased with the company. Always on time, stays in touch with reminders and they use high quality products. I'm Very Happy ~Bug & Mosquito Free! Services: General pest inspection, Home inspection, Bug & insect extermination, Spider extermination, Flea & mite extermination, Termite inspection, Mosquito extermination

City Wide is always professional and helpful! Grateful for Tonya and the all technicians who have helped to give us a piece of mind over the years. Thank you! Service: General pest inspection

Made an appointment online but also spoke with the ladies on the phone and via text. Overall easy to communicate. I had them come out for the initial visit and the bug person was nice and explained everything. I would recommend this company. So far so good.

Great service, great follow up, very pleased with the workmanship. Nice people to deal with, very professional!

Best company we have used yet. Always prompt on any issues that show up, every service on time. No complaints or critters.

City Wide is always on time. They are very quick to respond and someone on site to address our needs. Services: Termite inspection, Termites, Ants

My mom started using City Wide over 20 years ago so when we bought a house, they came just to do a sort of maintenance to keep bugs from coming. We have never had an issue and City Wide is a big part of that. They have always gone above and beyond for us!

They come every 3 months and are always professional and friendly! Very punctual and easy to get in contact with. Definitely recommend them! Service: Spiders

Always wonderful service from City wide. Nicolette introduced herself today and performed our mosquito treatment. We have an outside project going on which it is muddy in certain spots, she literally took her shoes off to go into our backyard which has asto turf and travertine so she wouldn't track mud onto it. Now that is what I call customer satisfaction and employees caring about other people's property. Thank you again to your company and all of its employees who have always done a great job for us.

I reached out to City Wide Exterminating as I needed a WDIR for a home refi. They were properly responsive and friendly over the phone in my follow-ups. To top it all off, when Simon showed up, he was respectful (wearing mask without being prompted), did all the right things when entering & inside my home, and communicative (but not overly so) being clear with what he needed to do.

City Wide Exterminating has a great team that cares about keeping your home clean and bugless. Jason was always prompt and very helpful explaining and answering questions/concerns. I would highly recommend adding this service to your home for a good piece of mind. Thanks everyone at Locut City Wide Exterminating.

We have used Citywide for over two years. They are very professional. We have the same technician every visit. Their products really work. No insects in the house and no fire ants in the yard. What more could you want.

This is a very reliable company. We have them coming every 3 months and they are right on time. They have never missed an appointment and always call us before coming. They are very nice over the phone if you have to call them for something. They are always there to help any customer. Services: Rodents, Fleas or mites, Spiders, Cockroaches, Ants

I have known and used Citywide for many years. It is very nice to work with a family owned business who takes care of you and is responsive to any request. If their rep comes out and you have a question they are always very patient in explaining what they are doing and how it will work. I HIGHLY recommend this company for your home or business.

We contracted with City Wide Exterminating in Locust NC when we retired and relocated from NY. Jason is our technician and he is the best! Very thorough and knowledgeable! He is always available when we need him and shows up promptly! He is very personable and great customer service skills! Highly recommend them and we have to some of our neighbors

I called city wide because I thought I had bed bugs. Turns out I had poison ivy. Dylan came when he said he would. He performed a thorough and professional inspection. Even though he didn't find any bed bugs he left me some traps and told me. How to use them. Also, the inspection is good for 30 days. I would use City Wide Exterminating again.

Citywide is an excellent exterminating and wildlife company. I have worked with Robert for over 20 years, and then Chris & Dylan (& excellent office team) since Robert expanded. I am thrilled that this company has succession with equally as honest, good-hearted people as Robert. This company is of the highest integrity: they explain, are honest, do not make promises they cannot keep (especially related to wildlife, bugs - they are nature's creature, we cannot control everything that happens related to nature!). I refer friends and give Citywide the highest recommendation.

Would advise to give customers written agreement prior to service. Do not ask customers to sign an agreement electronically without providing a hard copy in advance. Ideally, it should be sent via email prior to service. When requesting that my husband see a copy first, this made it a pretty cumbersome process. The tech who serviced us also made a comment that sometimes customers have too high expectations and call everytime they see a bug.

He referenced one tech who was "dealing with a difficult customer." My understanding was that they would come out if there were bugs between contracted quarterly services no questions asked. Hearing a tech talk behind other customer's backs was concerning to us. Unlike other companies our family and extended family has used in the past (particularly Ivey who has done a fantastic job for them!) in the Charlotte area, City Wide only treats "critical areas." Our expectations from prior successful exterminating experiences involved full baseboard sprays inside.

The supervisor who called to address our concerns made one comment that was very innappropriate: questioning WHY we would ask about their cancellation policy. Because as a consumer, we have that right and any informed consumer should inquire of contract details at ANY company. We chose City Wide due to their presence in our community, but their practices and policies did not meet our expectations.

We do appreciate that a supervisor reached out to explain their reasoning, but City Wide's overall policies and procedures didn't match what we anticipated. Do your homework and ask for contract details with ANY company. City Wide does draft monthly, but fine print indicates it is a 12 month commitment, with a 50% penalty for early cancellation.

We rarely do business with any company that requires an annual contract and monthly draft. Always a red flag for business practices. The company our other family members use are billed quarterly, which is what we will seek out in the future. Will be switching to Ivey per several high recommendations from friends and family.

I absoLUTEly recommend City Wide Exterminating for folks who want to prevent the creepy crawlies from taking over their homes and getting into their business. From Sandy at reception to Jason coming out to the house, this was a dream job from start to finish. Sandy was incredibly personable and fun, and Jason was efficient and knowledgeable. The service was surprisingly reasonable, and so far, very effective. For a great deal and outstanding service, I recommend City Wide Exterminating, 100%.

Great experience! They were professional and answered all of my questions and concerns. I had a squirrel issue and they handled everything quickly, professionally and even repaired the hole they were entering the house with and it looked perfect! You couldn't even tell it wasn't apart of the original house. THANK YOU!

Dear Dylan, Yes you did called and followed up, but no discount was offered. You still offered the same 399 they offered me during the visit. Our disagreement during the visit was that he wasn't great at calculating the rate. I calculated it 3 times to explain the total wasn't adding up. We eventually got it right after calling the company.

Plus the service that was offered om the phone was contradicted in person. At that point i choose not to add the monthly plan. During your call you did explain his miscommunication but at that point i had already lost faith. Thanks for following!

Absolutely 100% customer service & customer satisfaction! In today's age--this type of service & company are hard to come by.not here! Extremely helpful, knowledgeable staff & technician. Reasonable rates & just hands down excellent service. So glad I chose City Wide Extermination for my extermination needs! Trust me- you will be too! HIGHLY RECOMMEND! Thank you!

I know I have the cleanest house. I would never have thought to see German roaches in my home. It was disgusting. I got several estimates from pest control companies. I decided to use City Wide exterminating company. They are knowledgeable about the cycle of roaches and I was so thankful to be educated on how they multiply and what to do to prevent them. Dillon from city wide is extremely helpful and Michael came out and did an excellent job. I will keep this company from now on to do my pest control. Thank you City Wide exterminator.

Great. Chris got the entire family of squirrels (5!) out of my attic and humanely resettled them on 300 acres near his house. Totally professional, as is Ashley who answers the phone at the office. Great company.

I have known the owner since 1996 when he worked for a larger exterminating company. So excited when he went out on his own. We have been using him quarterly ever since! Great family run business and overall great people. I have referred him to tons of family and friends in the Charlotte area. Can't speak highly enough!

City Wide has provided exterminating services at my home for a few years. I am SO impressed with their professionalism, promptness, friendliness, and overall customer service. They show up when promised, provide quarterly telephone service reminders, and ALWAYS ask if any problems exist. They have truly provided the most consistent customer service of any business with which I have had the pleasure of working. Thank you and you can count on me as a long-term customer. And of course, they always make certain my home is creature-free.

I used them as a result of calling 5 of the highest rated pest control companies on Angie's List. City Wide had the pest price on a single inside and outside spraying with no contract. We had a wide variety of bugs popping in from time to time and after the treatment the only bugs we have seen have been dead! The tech was very knowledgeable and professional.

I had no problem letting this guy in my house and around my family. I also had him do a mosquito yard treatment while he was here. I will probably continue using them for the rest of the summer because my kids loved not being mosquito dinner. I will use them again for pest control if I see anymore creepy crawlers.